Remote Customer Service Representative | $15 to $16 an Hour!

Job Locations US-Remote | US-Remote
ID
2022-1418
Category
Customer Service/Support
Type
Regular Full-Time

Overview

Responsible for daily interaction via phone, mail, email, or personally with VRI Customers (Internal/External) and VRI Team Members to establish and/or maintain a positive working relationship with all parties.  Serve as a Customer Service Representative handling inbound phone calls, managing reports and making outbound phone calls to resolve client issues.

 

 

 

Schedule: Tuesday - Saturday | Second Shift

 

 

 

 

 

Responsibilities

  • Answer routine inquiries and refer calls not requiring dispatches to appropriate departments and agencies.
  • Interact daily via phone, mail, email or personally with VRI Customers, Prospective Customers, State Agency Employees, Case Managers, Home Service Representatives, and VRI team members.
  • Research, investigate, and respond to all customer inquiries regarding shipments, products, and complaints.
  • Record details of calls, dispatches, and messages.
  • Maintain access to, and security of, highly sensitive materials.
  • Refer customer complaints to appropriate persons.
  • Maintain project productivity and quality goals.
  • Other duties as assigned.

Qualifications

  • Required High School Diploma or GED
  • 2 years of related professional experience preferred
  • Ability to work flexible hours and overtime when needed
  • Self-motivation and the ability to work independently and with teams
  • Proficient in the use of Word, Excel, Outlook, and PowerPoint
  • Excellent oral and written communication skills
  • Proficient in managing multiple tasks as the same time

 

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