Remote Technical Customer Service Representative

Job Locations US-Remote
ID
2022-1466
Category
Customer Service/Support
Type
Regular Full-Time

Overview

Are you looking for an opportunity to use your problem solving skills, high energy, and software savvy ability to start your career? Join VRI as our Technical Support Representative who will be responsible for daily interaction via phone, mail, email, or personally with VRI Customers and VRI Team Members to establish and maintain a positive working relationship and resolve client issues.

 

Hourly Range: $15.00 - $17.00 based on shift differential

Responsibilities

  • Answer client’s technical inquiries and refer calls not refer issues to appropriate departments.
  • Research, investigate, and respond to all customer technical issues and complaints.
  • Interact daily via phone, mail, email or personally with VRI Customers, Prospective Customers, Case Managers, Home Service Representatives, and VRI team members.
  • Record details of calls, dispatches, and messages.
  • Maintain access to, and security of, highly sensitive materials.
  • Refer customer complaints to appropriate persons.
  • Maintain project productivity and quality goals.
  • Other duties as assigned.

Qualifications

  • Required High School Diploma or GED
  • 2 years of related professional experience preferred
  • Ability to work flexible hours and overtime when needed
  • Self-motivation and the ability to work independently and with teams
  • Proficient in the use of Word, Excel, Outlook, and PowerPoint
  • Excellent oral and written communication skills
  • Proficient in managing multiple tasks as the same time

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