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Job Locations US-Remote | US-OH-Franklin
We are looking for a committed individual to join our team as an Installation Specialist. In this position, you will play a key role in initiating customer activations by conducting daily outbound calls, text messages, or emails to clients who have been enrolled to the company. As an Installation Specialist, your primary responsibility will be to reach out to newly enrolled clients and guide them through the setup and activation process of our services. The ideal candidate should possess comprehensive knowledge of all VRI device types and be capable of assisting clients in various self-installation scenarios.   Schedules:   Monday-Friday between:   8:00 am-4:30 pm EST   9:00 am - 5:30 pm EST   10:00 am-6:30 pm EST          Better yet? VRI has competitive benefits and amazing perks which include: - Medical, Dental, and Vision insurance - Employer Paid Basic Life Insurance and AD&D - Voluntary Life Insurance (Employee/Spouse/Child) - Health Care and Dependent Care Flexible Spending Accounts - 401(k) Retirement Savings Plan with Company Match - Paid Time Off - Paid Parental Leave - Short-Term and Long-Term Disability - Tuition Reimbursement - Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)    
Category
Customer Service/Support
ID
2024-1700
Job Locations US-Remote | US-OH-Franklin
Responsible for daily interaction via phone, mail, email, or personally with VRI Customers (Internal/External) and VRI Team Members to establish and/or maintain a positive working relationship with all parties. Serve as a Customer Service Representative handling inbound phone calls, managing reports and making outbound phone calls to resolve client issues.       Training: Two Weeks: Monday-Friday: 9:00 am-5:30 pm   Schedule: Monday-Friday between:   8:00 am-4:30 pm EST   9:00 am - 5:30 pm EST   10:00 am-6:30 pm EST     
Category
Customer Service/Support
ID
2024-1698
Job Locations US-Remote
Our Case Manager Services Representatives (CMSR) are part of the Operations Department. As a CMSR you’ll be responsible for working with case managers (CMs), representatives from agencies, clients, and internal team partners. A CMSR’s core responsibility is to maintain and ensure complete, accurate client account records and provide support to CMs. Work comes in the form of, but is not limited to, phone calls, helpdesk tickets in H2H, Rivet tasks like member referrals, and account authorizations, transfers, holds, and disconnects.       Schedule: - Monday - Friday 11:30am to 8:00pm EST Training: - 9:00am to 5:00pm 2 weeks
Category
Customer Service/Support
ID
2024-1697