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Job Locations US-Remote | US-OH-Franklin
Responsible for daily interaction via phone, mail, email or personally with VRI Customers (Internal/ External) and VRI Team members to establish and/or maintain a positive working relationship with all parties. In this role the Quality Assurance Auditor will be responsible for improving team member effectiveness and on meeting customer service/customer experience goals. Accomplishing these goals often requires that coaches’ function in a variety of consultative roles, including monitoring, mentoring, training and ongoing career development. This role will at times be required to serve as a Care Center Representative handling all alarms and inbound phone calls.
Category
Customer Service/Support
ID
2022-1436
Job Locations US-Remote
Responsible for ensuring the stability, integrity, and efficient operation of the inhouse information systems that support VRI core organizational functions. Responsible for monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems. Applies proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of IT systems investments.
Category
Information Technology
ID
2022-1435
Job Locations US-Remote
Responsible for providing excellent day to day management and support to a team of Care Center Representatives to ensure optimum performance and exceptional client experience throughout the organization. Provide development and direction to Assistant Care Center Managers.   Schedule:  - Must be about to work 1 weekend day - Must be able to start at 12:00pm EST or later.  - Can be 4 - 10 hour shifts or 5 - 8 hours shifts 
Category
Management
ID
2022-1433
Job Locations US-Remote | US-OH-Franklin
Responsible for focusing on customer acquisition and retention. This position involves daily outbound calling to potential clients who are referred to the company across multiple channels and/or “disconnected” from services for varying reasons. The Inside Sales Specialist Engagement will provide prospective clients with all qualifying services available and create solutions best fit for the client’s needs.     First Shift Remote Opportunity 9:30am-6:00pm EST Monday-Friday   Second Shift Remote Opportunity 11:30am-8:00pm EST Monday-Friday
Category
Sales
ID
2022-1432
Job Locations US-Remote | US-OH-Franklin
Responsible for acting as a liaison between VRI and VRI customers, prospective customers, trial clients and self-pay clients. Will be responsible for new client referrals and contacting clients to verify referral information, while explaining services being offered. The representative must be knowledgeable in all VRI device types and able to assist clients in all self-install situations.     First Shift Remote Opportunity M-F 9:30am to 6:00pm    Second Shift Remote Opportunity M-F 11:30am - 8:00pm EST  
Category
Customer Service/Support
ID
2022-1430
Job Locations US-Remote
Here at VRI we provide a sense of security not only for our clients but also for their family members, friends, and care takers. The Client Welcome Services Representative (CWSR) is part of the Operations Department. A CWSR is primarily responsible for onboarding new clients and completing client profiles. CWSRs are the first point of contact and the first voice of VRI for new clients and care givers.     Schedule: M-F 11:30am - 8:00pm EST
Category
Customer Service/Support
ID
2022-1429
Job Locations US-Remote
The primary responsibility of the Content Marketing Specialist is to create written content that speaks to a healthcare market as well as our customers and internal messaging. This position will help research and develop VRI’s target clients and customers and craft relevant, clear, and engaging content for those audiences. You will help develop VRI’s overall content strategy and voice both externally and internally, working with the rest of the marketing team to develop captivating and engaging content to boost brand awareness and interest in the company. The Content Marketing Specialist must be willing to learn from finding and be a team player, working with our team as a whole.
Category
Marketing
ID
2022-1427
Job Locations US-Remote
You will be a key player in the marketing team, supporting business goals and campaigns. You are passionate about growing our social media footprint and connecting with our B2B customers. You like to stay up to date on best practices, are creative, and are passionate about our brand and helping our customers. You have excellent written communication skills and impressive attention to detail.
Category
Marketing
ID
2022-1426
Job Locations US-Remote
Save lives from the comfort of your home with VRI!   Ever wanted to make a difference in people’s lives while staying in your pajamas? Ever wanted to ditch the angry customer service calls, complaints, and upselling and spend you day talking to people who actually want to talk to you? THIS IS IT!   At VRI, our representatives answer alerts from parents and grandparents all over the country to help them feel safe, secure, and supported. Sometimes, we are there just to chat – and that’s ok! No hard call time limits for our reps. Sometimes they need a little extra support – and our software guides you through simple steps to get it to them. You’ll hear thank you multiple times a day – not just from our clients, but from the leadership team who is there to make your life easier.   Better yet? VRI has competitive benefits and amazing perks – like Amazon Prime Memberships, Student Loan Repayment, and more!    Schedule must include 1 weekend day Must be fluent in Spanish 
Category
Call Center Representative
ID
2022-1424
Job Locations US-Remote
Save lives from the comfort of your home with VRI!   Ever wanted to make a difference in people’s lives while staying in your pajamas? Ever wanted to ditch the angry customer service calls, complaints, and upselling and spend you day talking to people who actually want to talk to you? THIS IS IT!   At VRI, our representatives answer alerts from parents and grandparents all over the country to help them feel safe, secure, and supported. Sometimes, we are there just to chat – and that’s ok! No hard call time limits for our reps. Sometimes they need a little extra support – and our software guides you through simple steps to get it to them. You’ll hear thank you multiple times a day – not just from our clients, but from the leadership team who is there to make your life easier.   Better yet? VRI has competitive benefits and amazing perks – like Amazon Prime Memberships, Student Loan Repayment, and more!    8:00 PM - 6:30 AM  Friday - Monday 9:30 PM - 6:00 AM  Thursday - Monday 10:30 PM - 7:00 AM  Sunday - Tuesday and Thursday - Friday 9:00 PM - 7:30 AM Thurday - Sunday   Start Date: October 31,2022
Category
Call Center Representative
ID
2022-1423
Job Locations US-Remote
Save lives from the comfort of your home with VRI!   Ever wanted to make a difference in people’s lives while staying in your pajamas? Ever wanted to ditch the angry customer service calls, complaints, and upselling and spend you day talking to people who actually want to talk to you? THIS IS IT!   At VRI, our representatives answer alerts from parents and grandparents all over the country to help them feel safe, secure, and supported. Sometimes, we are there just to chat – and that’s ok! No hard call time limits for our reps. Sometimes they need a little extra support – and our software guides you through simple steps to get it to them. You’ll hear thank you multiple times a day – not just from our clients, but from the leadership team who is there to make your life easier.   Better yet? VRI has competitive benefits and amazing perks – like Amazon Prime Memberships, Student Loan Repayment, and more!    Schedule : 12:30 PM - 9:00 PM EST Monday - Tuesday and Thursday - Saturday 1:30 PM -10:00 PM EST Tuesday - Thursday and Saturday - Sunday 2:00 PM - 10:30PM EST Sunday - Thursday 4:00 PM - 2:30 AM EST Thursday - Saturday and Monday 10:30 PM - 9:00 PM EST Monday - Tuesday and Friday - Saturday   Start Date: October 31,2022
Category
Call Center Representative
ID
2022-1422
Job Locations US-Remote
Responsible for monitoring medical readings and calling the patient to assess whether he/she needs further intervention by their health professional or whether further monitoring is appropriate.
Category
Customer Service/Support
ID
2022-1421
Job Locations US-OH-Franklin
Responsible for daily interaction via phone, mail, email, or personally with VRI Customers (Internal/External) and VRI Team Members to establish and/or maintain a positive working relationship with all parties.  Serve as a Customer Service Representative handling inbound phone calls, managing reports and making outbound phone calls to resolve client issues.       Schedule: Tuesday - Saturday | Second Shift     Physical presence required in the office to accomplish these tasks, meet and work with others  
Category
Customer Service/Support
ID
2022-1420
Job Locations US-Remote | US-Remote
Responsible for daily interaction via phone, mail, email, or personally with VRI Customers (Internal/External) and VRI Team Members to establish and/or maintain a positive working relationship with all parties.  Serve as a Customer Service Representative handling inbound phone calls, managing reports and making outbound phone calls to resolve client issues.       Schedule: Tuesday - Saturday | Second Shift          
Category
Customer Service/Support
ID
2022-1418
Job Locations US-Remote | US-OH-Franklin
Leverage your leadership skills and technical savvy to help save lives and preserve independence for parents and grandparents throughout the country. Report directly to Senior Management while driving process improvement, directing workflows, working with outside partners, and managing the growth of your team members.
Category
Management
ID
2022-1415
Job Locations US-Remote
The Market Development Coordinator is responsible for generating, researching and qualifying leads, initiating the contracting process and closing new accounts to increase sales growth/market expansion.  This individual will identify and develop new account prospects from multiple sources including inbound marketing leads, prospect lists and individual research.  This position will play a crucial role in creating, implementing and reinforcing best practices and procedures to make lead generation/new account acquisition successful.
Category
Sales
ID
2022-1408
Job Locations US-Remote | US-OH-Franklin
Manages all external operational/regulatory requests across the Monitoring and Meals business units. Leads and manages internal operational audits to prepare for and ensure compliance with external regulatory audits. Develops and manages tracking of internal and external operational/regulatory audits and ensures a system and process for closed-loop feedback with internal business units implicated by the underlying regulations and impacted by any related audit findings. Reviews findings with Senior Director and develops clear and informative reporting to present to senior leadership. Reviews applicable regulations and relevant findings with the Contracts and Quality team to coordinate with impacted business units for implementation of process to ensure compliance. Leads development, with support and input from relevant stakeholders, of a scalable, repeatable set of operational processes, policies, and procedures, based on 50-state survey of regulatory requirements, contractual obligations, and relevant audit findings.
Category
Contracts and Compliance
ID
2022-1402