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Job Locations US-Remote | US-OH-Franklin
Our client services representatives are part of the Operations Department and are responsible for daily interaction via phone, mail, email, or personally with VRI customers (internal/external) and VRI team members. Client services representatives handle inbound phone calls, emails, and either route communications to other teams responsible for that work or respond to client and related services themselves. The client services rep also manages H2H (our helpdesk) tickets, other reports, and the required action those tickets and reports specify. Client services representatives work to maintain accurate and complete client and company records, ensure a positive working relationship with all parties, and provide excellent customer service.     Schedule:  Monday - Friday 9:30am - 6:00pm EST Monday - Friday 8:00am - 4:30pm EST
Category
Customer Service/Support
ID
2023-1491
Job Locations US-IL-Sullivan
Join a growing, progressive company with amazing benefits and on-the-job training as a VRI Shipping Specialist. VRI's Shipping and Refurbishment Specialist is responsible for repairing rental equipment and order fulfillment including packaging and shipping of devices.   Physical presence in the office to accomplish these tasks, meet and work with others       Schedule: Monday - Friday 7:00am - 4:00pm CST
Category
Other
ID
2023-1486
Job Locations US-IL-Sullivan
VRI is looking for a Device Cleaning Technician who's main responsibility will be cleaning and repairing VRI equipment. Additional duties may include order fulfillment, packaging and shipping of devices.     Physical presence in the office to accomplish these tasks, meet, and work with others   Schedule: Monday - Friday 7:00am - 4:00pm CST
Category
Other
ID
2023-1485
Job Locations US-Remote | US-OH-Franklin
Responsible for acting as a liaison between VRI and VRI customers, prospective customers, trial clients and self-pay clients. Will be responsible for new client referrals and contacting clients to verify referral information, while explaining services being offered. The representative must be knowledgeable in all VRI device types and able to assist clients in all self-install situations.     Schedule: Monday - Friday 10:30am - 7:00pm EST
Category
Customer Service/Support
ID
2023-1484
Job Locations US-Remote | US-OH-Franklin
The Client Welcome Services Representative (CWSR) is part of the Operations Department. A CWSR is primarily responsible for onboarding new clients and completing client profiles. CWSRs are the first point of contact and the first voice of VRI for new clients and care givers. Initial referrals are completed by the Case Manager Services Team. Once completed, CWSRs contact new clients, welcome them to VRI, and complete their records so the client is ready for installation and activation.   Schedule: Monday - Friday 11:30am - 8:00pm EST
Category
Customer Service/Support
ID
2022-1472
Job Locations US-Remote
The Business Systems Analyst acts as a liaison between the Development team and the users of technology company wide.   Salary range: $60,000 - $80,000
Category
Information Technology
ID
2022-1470
Job Locations US-Remote | US-OH-Franklin
Responsible for focusing on customer acquisition and retention. This position involves daily outbound calling to potential clients who are referred to the company across multiple channels and/or “disconnected” from services for varying reasons. The Inside Sales Specialist Engagement will provide prospective clients with all qualifying services available and create solutions best fit for the client’s needs.         Second Shift Remote Opportunity 11:30am-8:00pm EST Monday-Friday
Category
Sales
ID
2022-1468
Job Locations US-Remote | US-OH-Franklin
Responsible for focusing on customer acquisition and retention. This position involves daily outbound calling to potential clients who are referred to the company across multiple channels and/or “disconnected” from services for varying reasons. The Inside Sales Specialist Engagement will provide prospective clients with all qualifying services available and create solutions best fit for the client’s needs.       First Shift Remote Opportunity 10:00am-6:00pm EST Monday-Friday
Category
Sales
ID
2022-1467
Job Locations US-Remote
Are you looking for an opportunity to use your problem solving skills, high energy, and software savvy ability to start your career? Join VRI as our Technical Support Representative who will be responsible for daily interaction via phone, mail, email, or personally with VRI Customers and VRI Team Members to establish and maintain a positive working relationship and resolve client issues.   Hourly Range: $15.00 - $17.00 based on shift differential
Category
Customer Service/Support
ID
2022-1466
Job Locations US-Remote
Responsible for the design, development, and maintenance of new and existing software applications written in a variety of programming languages and technologies including ASP.NET, C#, HTML/CSS, Javascript, RESTful web services, windows services and Microsoft SQL stored procedures focused on integrating business systems with the internal business applications and external vendors. Assist in planning, conducting, analyzing and providing recommendations on performance and quality testing.   Salary Range: 60,000 to 115,000
Category
Information Technology
ID
2022-1457